Privacy Policy
Last updated: July 6, 2025
Introduction
AlphaElements Inc. (hereinafter referred to as "the Company") recognizes the importance of personal information and, in compliance with the Act on the Protection of Personal Information, has established the following Privacy Policy to appropriately handle customers' personal information.
Definition of Personal Information
Personal information refers to information about a living individual as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information, which can identify a specific individual by name, date of birth, or other descriptions contained therein.
Collection and Use of Personal Information
The Company collects and uses personal information for the following purposes:
For Individual Customers
- Provision of technical consulting services
- Implementation of system development and customization
- Progress management and reporting for individual projects
- Provision of educational content and technical publications
- Provision of downloadable benefits and sample code
- Responding to inquiries and technical consultations
For Corporate and Organizational Customers
- Implementation of system development and integration projects
- PCB design and hardware development services
- Development and operation of web applications and systems
- AI utilization and business automation consulting
- Technical advisory and architecture design services
- Corporate training and technical education services
- Long-term maintenance and support services
Common Purposes
- Service improvement and development
- Access analysis and statistical analysis
- When disclosure is required by law
- Security maintenance and prevention of unauthorized use
Disclosure of Personal Information to Third Parties
The Company will not provide customers' personal information to third parties except in the following cases:
- When the customer has given consent
- When required by law
- When necessary for the protection of life, body, or property of an individual
Outsourcing of Personal Information Handling
When the Company outsources the handling of personal information to a third party, we will exercise appropriate supervision over the outsourcing party. The outsourcing party shall be required to comply with the Act on the Protection of Personal Information and our Privacy Policy.
Use of Cookies
Our website uses cookies for the following purposes:
- To improve website usability
- For access analysis and statistical analysis
- For optimization of advertising delivery
Cookies can be disabled through browser settings; however, some website features may be limited in that case.
About Analytics Tools
Our website uses analytics tools such as Google Analytics. These tools use cookies to collect information about your visits.
The collected information is used to improve our services and does not identify individuals.
For details about Google Analytics, please refer to Google's Privacy Policy.
Security Measures
The Company implements appropriate security measures to prevent loss, destruction, alteration, and leakage of personal information. We also provide appropriate training and education to employees who handle personal information.
Disclosure, Correction, and Suspension of Use of Personal Information
Customers have the following rights regarding personal information held by the Company:
- The right to request notification of the purpose of use of personal information
- The right to request disclosure of personal information
- The right to request correction, addition, or deletion of personal information
- The right to request suspension or erasure of use of personal information
- The right to request cessation of third-party provision of personal information
To exercise these rights, please contact us at the information provided below.
Children's Personal Information
Our services are not intended for children under 16 years of age. If a child under 16 wishes to use our services, parental consent must be obtained.
Changes to Privacy Policy
The Company may change this Privacy Policy as necessary. The revised Privacy Policy shall take effect upon publication on our website.
Data Retention Period
The Company retains personal information for the following periods:
- Inquiry information:3 years from the date of inquiry
- Project-related information:5 years from project completion
- Contract and transaction information:7 years based on statutory retention requirements
- Access logs:2 years
- Email subscription:Until unsubscription
Cross-Border Data Transfers
The Company may store some personal information on servers located outside Japan (e.g., United States, Ireland) for the purpose of service provision.
These countries have been granted adequacy decisions under the EU General Data Protection Regulation (GDPR) and have appropriate security measures in place that meet a level of protection equivalent to Japan's Act on the Protection of Personal Information.
Contact Information
AlphaElements Inc.
Address:3-10 Ekimae-cho, Sanda City, Hyogo 669-1528, Japan
Email:support@alphaelements.co.jp
Website:https://alphaelements.co.jp
For questions or requests regarding the handling of personal information, please feel free to contact us at the above. We will respond within one week as a general rule.